Refunds & Exchanges

If you have any questions about the item, we recommend that you contact us before purchasing. A conversation beforehand can sufficiently reduce the potential time, energy and expenses needed for the refund and exchange process.

Refund requests should be made within 2 days after receiving the order.

We reserve the right to decline refund requests for the following product types:

• Customized products
• Personal hygiene products
• Products without quality problems
  

Refund process

• Once we receive a request, we will contact the customer within 3 working days.
• Once we approve the refund, please return the refund item(s) within 2 working days and send a message to us. Please also attach the name of the courier and the tracking number.
• Once we receive the refund item(s), we will verify and complete the refund within 3 working days.

退款換貨須知

若對商品有疑問，請在購買前來信提出。購買前詳盡地溝通，可省下退款/換貨所耗費的心力、金錢與時間。

* 退款退貨申請條件：商品有明顯污點和質量問題，其他個人主觀原因不予退貨。

客服會在收到申請後的 2 個工作天內聯繫客人。同意寄回後，請在 3 個工作天內，將完整的商品寄出，並填寫退貨單號。